Voicebots and their growing role in shaping the customer experience Imagine being in an emergency and calling a friend only to be told “this caller is busy, please try again later” over and over again. Instant loss of trust. The…
Supercharge your customer engagement with conversational AI All businesses have one ultimate goal: happy customers. Oh, did you say “revenue?” Well, we can all agree that happy customers = more revenue without resorting to Sherlockian deductions. What’s not up for…
Designing a winning personalityfor your chatbot From repeating hard-coded responses to answering profound questions like “why do blue m&ms taste better,” virtual assistants have come a long way. To many, chatbots are now an integral part of their lives. Switch…
5 Mistakes Businesses Commit While Setting Up a Support Assistant Organizations across industries are embracing automated chatbot solutions aka support assistants or virtual assistants. It helps them simplify the customer support process and drive remarkable business outcomes. Working closely with…
How chatbots can help enhancestaff productivity and job satisfaction Chatbots can give you great customer insights and business value, free your staff of dull, repetitive tasks, and save your customers a ton of time. What they can’t do is replace…
Drive your business with a WhatsApp chatbot 2 billion active users. 100 billion messages sent every day. A humongous 50% rise in usage since 2018. Sometime during the past decade, WhatsApp emerged as the world’s most popular messaging app, and…
What missed business calls are costing you and how to fix it That customers value businesses that care is a no-brainer. What isn’t is how easily you can achieve this and what the negative business impact of the opposite could…
Do away with call waiting: Automated SMS add-on for your IVR and business phone A practical customer service solution for small businesses such as salons, spas, doctor’s clinics, labs, restaurants among others. IVR has been the double edged sword for…