AI your customers can speak to
Your customers will love speaking to our artificial intelligence call assistant. Its human-like interaction quality will not merely deflect or record their messages, but resolve customer issues and delight them. Unlike IVRs, it is flexible and lets users take control of the conversation and get to what they want without traversing an IVR-like menu. It can book, cancel, or reschedule appointments, answer questions, handle enquiries, and take messages for you.
Appointment scheduling
Intelligent call assistant can book, cancel, and reschedule appointments for services, reserve tables, or arrange meetings with sales staff and consultants. It can converse in natural language, taking users through several choices to pick a preferred time slot suitable to them and make suggestions based on past preferences. Its human-like flexibility will delight your customers.
Answering questions
It can answer questions about your business such as location, directions, hours, holidays, policies, etc. It can also answer questions related to the services you offer like availability, price, product description, etc. The AI call assistant is quite sophisticated and responds to user queries, however they phrase them.
Lead qualification & enquiries
Precious time is lost in responding to missed calls and qualifying leads and enquiries. Concerto's call assistant can do this for you 24/7, 365 days a year. Its goal-driven module collects all the requisite information from callers to qualify a lead, saving you precious time and helping you respond faster to critical leads, thus increasing the odds of your conversions.
Seasonal promotions & notifications
Callers can be alerted about seasonal promotions and notifications. The AI call assistant not only informs them about current promotions and offers but can continue the conversations with customers interested to know more about them and those ready to avail the offers by booking an appointment for a service or a similar business outcome.
Inbox & human escalation
The AI assistant is tasked to deliver a delightful interaction experience. In case the automated assistant is either unable to answer a user’s query or unclear about what the user wants, the assistant escalates these calls to human responders. All interactions are transcribed and available for human responders to view in a messenger-like interface, making it easy for them to respond to open issues, either on text or voice.
