Concerto Inbox
Inbox gives you the power to see all customer conversations in one place regardless of which channel they're engaging with you on. It gives you the power to communicate with the customer asynchronously at your convenience while ensuring that customers are always served by our intelligent AI.
It gives you the power to analyze customer interactions and understand what is important to your customers.
Human handover & escalation
Inbox lets you respond to open conversations manually at your convenience. You can take control of ongoing, automated conversations any time and barge in to respond to customer requests. Conversations that need escalation and human intervention are automatically marked as open.
Responsive design
Inbox can be accessed both on desktop screens and mobile phones, making it easy for you to access your customer conversations at any time, from any place and respond to them in real time.
Multi-channel conversations
Imagine being able to view every conversation your customer has had with your front desk either on phone, text, messaging channels, or virtual assistants — all in one place. All phone and virtual assistant conversations are transcribed and available for you to analyze and respond to on other asynchronous channels.
