Human-like automated conversations on voice and text
AI-powered automated conversations to delight your customers
on text and voice channels. Give your customers an enriching experience they will appreciate and engage with 24/7, 365 days
a year.
Industry Solutions
Beauty and Wellness, Dental Clinics and Doctors' Offices, Consumer Products Companies
Pre-Packaged Conversation Modules
Find the right answers from a knowledge base, regardless of how the questions are phrased
Engage customers in delightful interactions to support business goals, be it appointment booking or raising leave applications
Help users navigate complex menus conversationally and intuitively, without having to know the items on a menu
Recommend to customers the right products or services that they are mostly likely to look for and would benefit from
Suggest the right service or product to your customers based on a set of configurable criteria
Engage users in interesting topic-based quizzes, conduct surveys, and collect actionable feedback
Omni-channel solutions for delightful voice and text conversations
Human interactions tend to be considerably different on text and voice interfaces. Concerto's pre-packaged conversation modules are designed to give your customers a delightful native interaction experience on the channel of their choice.
Advanced Artificial Intelligence
Context & Personalization
Intent Understanding
Deep Learning ML Models
Entity Extraction
Context & Personalization
Personalize conversations at scale
Keep track of conversation context at every turn and let users change context at will, enabling highly flexible conversations. Recognize customers, their names, and past preferences to delight them with personalized conversations. Make the most appropriate suggestions and recommendations based on each customer’s preferences.
Intent Understanding
Know Users Intent Inside-Out
Understand what users say, however they phrase their sentences. Recognize thousands of business-related user intents such as appointment booking, leave application, finding a price, raising a ticket, claiming an offer, etc. Disambiguate user utterances and distinguish between thousands of similar intents. Take advantage of several advanced features including word weightages, parts of speech weightages, must-have phrases, negative phrases, synonyms, etc. to ensure high intent matching accuracy.
Deep Learning ML Models
Leverage the Power of ML
Benefit from Machine Learning models trained to understand conversation patterns in several domains. Pre-trained machine learning models and knowledge of domain-specific vocabulary ensures high accuracy in understanding user utterances.
Entity Extraction
Lead with Deep Domain Expertise
Understand and extract business domain-related entities from user utterances. Take advantage of advanced features like auto-spell-correct, synonyms, stemming and lemmatization, etc. to ensure that entities specific to your domain are understood and extracted accurately from user utterances. Deep domain knowledge of entities and pre-trained models make it easy to extract multiple entities from both voice and text utterances.
Use Cases
Salons, Spas & Med Spas
Book, cancel, and reschedule appointments. Answer customers queries and make service recommendations
Consumer Products Companies
Recommend to customers the right products or services that they are mostly likely to look for and would benefit from
Dental Clinics & Doctors' Offices
Book, cancel, and reschedule appointments. Answer user queries on doctors, treatments offered, and facilities
Fitness Centers & Health Studios
Book, cancel, and reschedule appointments. Answer customer queries on schedules, services, and trainers
Automobile Dealers & Service Centers
Suggest the right service or product to your customers based on a set of criteria and manage their appointments
eCommerce Companies
Engage users in interesting topic-based quizzes, conduct surveys, and collect actionable feedback