WhatsApp Portals
Your customers use WhatsApp everyday to chat with friends and family. Now serve them on WhatsApp. Create a WhatsApp portal for your customers to avail a range of services such as appointment scheduling, product information, seasonal promotions, customer support, and business information to drive higher engagement.
Appointment scheduling
WhatsApp assistant can book, cancel, and reschedule appointments for services, reserve tables, or arrange meetings with sales staff and consultants. It can converse in natural language, taking users through several choices allowing them to pick suitable, preferred options and make suggestions based on past preferences. Its human-like quality will delight your customers.
Answering questions
WhatsApp assistant can answer questions about your business such as location, directions, hours, holidays, policies, etc. It can also answer questions related to the services you offer like availability, price description, etc. WhatsApp assistant is quite sophisticated and responds to user queries, however they phrase them.
Lead qualification & enquiries
Precious time is lost in responding to missed calls and qualifying leads and enquiries. Concerto's WhatsApp assistant can do this for you 24/7, 365 days a year. Its goal-driven module collects all the requisite information from users to qualify a lead, saving you precious time and helping you respond faster to critical leads, thus increasing the odds of your conversions.
Inbox & Human Escalation
The WhatsApp assistant is tasked to deliver a delightful interaction experience. In case the automated assistant is unable to answer a user’s query or unclear about what the user wants, the assistant escalates these calls to human responders. All interactions are transcribed and available for human responders to view in a messenger-like inbox, making it easy for them to respond to open issues.
Seasonal promotions & notifications
Customers can be alerted about seasonal promotions and notifications. The WhatsApp assistant not only informs them about current promotions and offers but can continue the conversations with customers interested to know more about them and those ready to avail the offers by booking an appointment for a service or a similar business outcome.