Our mission is to automate small business front desks and enterprise help desks with delightful, automated conversations using state-of-the-art AI and NLP technologies. Small and medium enterprises such as salons, spas, fitness centers, clinics, automobile dealers, service centers, and restaurants struggle to train and retain dedicated front desk staff.
Automating front desks to ensure their customers can schedule appointments, manage similar recurring interactions, and get answers to their questions 24/7, 365 days a year allows them to focus on their core services while being accessible and scalable on the digital channels of their customers’ choice. Our goal is to bring the latest enterprise-level technologies to solve small business problems while making them faster, better, and easier!
At Concerto, our shared beliefs, values, and practices have created a unique culture that helps each of us amplify our autonomy, achievement, and impact. Our lofty mission provides us several exciting challenges that bring out the best of our diverse, global skills in product, technology, marketing, and sales to innovate and invent for our customers and partners.
We’re singularly focused on delighting our customers and in turn supporting the broader ecosystem of all stakeholders. While we have a deep passion for technology and innovation, it’s our collaboration and teaming DNA that drives our personal success and professional growth – much like a Concerto!
Head - Product Management
Head - Engineering (Dialog Engine & AI)
Head - Engineering (AI and NLP)
Head - Engineering
Head - Engineering (Backend)