Delight your customers with human-like automated conversations.
AI-powered automated conversations for your front desk and help desk to serve your customers on telephone, chat, messaging platforms, and voice assistants.
Small Business Front Desk Automation
Salons, Spas & Med Spas
Always-On Front Desk
Never miss a call. Your AI receptionist will engage your customers 24/7, 365 days a year to book, cancel, or reschedule appointments and answer their questions on any voice or text channel.
Dental Clinics & Doctors' Offices
Accessible Outside Regular Hours
While you focus on providing the best care to your patients, your AI receptionist will interact with them 24/7, 365 days a year to book or reschedule appointments and attend to them on any voice or text channel.
Automobile Dealers & Service Centers
No More Missed Clients!
Focus on the mean machines while your AI receptionist engages your customers 24/7, 365 days a year to schedule and manage test drives, book sales and service appointments, and respond to their queries on any voice or text channel.
Fitness Centers & Health Studios
Fit for a Booking, 24/7
Train fitness and health enthusiasts to hit their goals while your AI receptionist talks to them 24/7, 365 days a year to book, cancel, or reschedule appointments and answer their questions on any voice or text channel.
Pre-Packaged Front Desk Conversations
Appointments
Book, cancel, and reschedule appointments across various channels, 24/7
Latest Business Information
Provide the most relevant and timely information about your business, products, facilities, and services
Consultations & Suggestions
Engage with customers to help them decide the best options suited to their needs
Qualify Enquiries & Leads
Gather the right information from prospects to rapidly qualify leads and enquiries
Upsell, Cross-Sell, & Promote
Direct users to the right products, services, offers, or promotions they are most likely to benefit from
Messages & Callback Requests
Take messages from callers and arrange for callbacks where necessary
Enterprise Help Desk Automation
Consumer Product Companies
Serve Customers at Scale
Be directly in touch with millions of customers to answer their questions, provide product support, manage product warranty, collect feedback, and more.
Help Desk Automation
Enhance Employee Engagement
Drive higher access in your employee help desks for IT, HR, onboarding, etc. on channels such as Slack and Teams.
eCommerce
Hands-On Customer Service
Let your customers transact with you on conversational channels of their choice. Engage with customers, suggest them the right products and make apt recommendations to help make the right purchase.
Pre-Packaged Help Desk Conversations
Goal-Oriented Forms
Help customers register for warranty, check a request status, log support calls, raise tickets, etc.
Realtime Information
Provide information from structured and semi-structured knowledge bases by answering customer queries
Consultations & Suggestions
Help choose the right product or service by understanding user needs, often expressed as features, benefits or competitive terms
Custom Flows
Rapidly design custom interactions for tiers of customers and create a unique interaction experience for each
Feedback & Survey
Collect valuable feedback from customers through a conversational interaction and engage them to participate in your surveys
Engagement
Engage with customers and users to educate them about your products, policies, and services through conversational quizzes
Omni-channel solutions for delightful voice and text conversations
Human interactions tend to be considerably different on text and voice interfaces. Concerto's pre-packaged conversation modules are designed to give your customers a delightful native interaction experience on the channels of their choice.
Concerto Product Suite
AI-powered automated conversations for your front desk and help desk to serve your customers and users on voice, chat, messaging platforms, and voice assistants.
Federated search for accurate results from structured data, semi-structured data, and unstructured content.
