AI Powers Human-Like Conversations
It takes a lot to make automated conversations human-like. A simple conversation with a business to book an appointment, make an inquiry, apply for a membership, or report a lost card can be carried out in thousands of ways, which is a challenge for hardcoded chat assistants. Concerto's unique AI-powered features lend these automated interactions the conversational flexibility of human-to-human conversations.
AI-Powered Unique Features
Pre-Packaged Conversations
A range of pre-packaged, ready-to-use conversation patterns like question answering, goal-oriented forms, etc.
Dialog Engine
A sophisticated orchestration engine that classifies every user utterance to ensure an accurate response
Context & Personalization
User context is maintained throughout the conversation journey to let users switch or maintain context seamlessly
Advanced NLU
Accurate utterance, intent understanding, and entity extraction to drive human-like conversations
Domain-Trained Solutions
Pre-trained models for several domains make it easy to rapidly deploy and drive delightful interactions
Low or No Code
No code or low code API integrations result in rapid deployment, faster time to market, reduced overall cost of ownership
Human Escalation & Handover
Smart AI can handle most customer conversations and knows when to escalate to a human responder with history
Multi-Language Support
Support for over 20 languages including English, Spanish, Hindi, etc.
Security
Enterprise-grade security and data protection with multi-level access controls and data obfuscation
Conversation Flexibility
Highly flexible human-like conversation quality is a result of several advanced AI features such as context switching, goal-driven conversations, and understanding natural language phrases.
Domain Trained Models
Pre-trained models for domains drive rapid deployment and high accuracy
in intent identification and entity extraction
Beauty
Healthcare
Restaurant
HR
Leasing
Small Business
Highly Scalable Platform
