It takes a lot to make automated conversations human-like. A simple conversation with a business to book an appointment, make an inquiry, apply for a membership, or report a lost card can be carried out in thousands of ways, which is a challenge for hardcoded chat assistants. Concerto's unique AI-powered features lend these automated interactions the conversational flexibility of human-to-human conversations.
Highly flexible human-like conversation quality is a result of several advanced AI features such as context switching, goal-driven conversations, and understanding natural language phrases.
Pre-trained models for domains drive rapid deployment and high accuracy
in intent identification and entity extraction