Never miss a call. Focus on providing the best experience to your customers while your AI receptionist talks to your customers 24/7, 365 days a year to book, cancel, and reschedule appointments and answer their queries on any voice or text channel.
Worry no more about losing business after business hours or when your front desk staff are busy tending to in-store tasks. Your AI receptionist will attend to your customers on call or through texts after prompting them to switch to text messaging to have their requests addressed.
Concerto’s artificial intelligence-powered automated front desk suite will engage with your customers in delightful, personalized, flexible conversations to book, cancel, and reschedule appointments and answer their questions 24/7, 365 days a year, on any voice or text channel.
Unify all your customer conversations in one place. Empower your staff to take control of the conversations that need attention and let the AI handle most of the customer conversations automatically. No matter where your customers start their conversation, SMS, WhatsApp, Facebook, Telephony, or Instagram, you can engage with them from a central unified inbox.
Take advantage of our rich and powerful analytics and insights. Your business can benefit from insights on customer profiles, conversation channels your customers prefer, how frequently they engage with your business, their preferred services, their favorite stylists, etc. You can also find information on how many appointments are being made, cancelled, or rescheduled each month, the questions that are top of mind for your customers, etc.