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    Conversation AssistantSearch AssistantWhatsApp for Business

    AI assistant for your front desk

    Never miss a call. Focus on providing the best experience to your customers while your AI receptionist talks to your customers 24/7, 365 days a year to book, cancel, and reschedule appointments and answer their queries on any voice or text channel.

    Key Features

    Appointments

    Allow your customers to book, cancel, and reschedule appointments 24 hours a day and 7 days a week

    Updated Business Information

    Easily answer questions about your business such as working hours, holidays, directions, offers, policies, etc.

    Service Consultant

    Effectively respond to questions about services offered, pricing, treatments, duration, and make service suggestions

    Promotions & Notifications

    Share information on special offers and promotions including seasonal specials and personalized packages with relevant customers

    Upsell & Cross-Sell

    Upsell and cross-sell services based on user preferences, interests, and context

    Feedback

    Collect customer feedback using personalized conversational feedback forms

    After-hours call redirection

    Worry no more about losing business after business hours or when your front desk staff are busy tending to in-store tasks. Your AI receptionist will attend to your customers on call or through texts after prompting them to switch to text messaging to have their requests addressed.

    Channels

    SMS

    There are over 5 billion text message users globally. Text messages have 95% open rates and over 45% users respond to branded content

    WhatsApp

    WhatsApp has over 2 billion users globally and over 5M businesses are using WhatsApp to interact directly with their customers

    Facebook Messenger

    Used by a billion users globally, with over 53% saying they are likely to converse with a business on Facebook Messenger

    Telephony

    Never miss a customer call again. Let your AI-based automated telephony assistant respond to all your customers in real time!

    Alexa

    Over 200M Alexa devices are in use globally and over 100K products have Alexa integrated into them

    Google Assistant

    Available on over a billion devices globally, Google Assistant is actively used by over 500M users across devices

    Human-like front desk conversations

    Concerto’s artificial intelligence-powered automated front desk suite will engage with your customers in delightful, personalized, flexible conversations to book, cancel, and reschedule appointments and answer their questions 24/7, 365 days a year, on any voice or text channel.

    Omni-channel inbox

    Unify all your customer conversations in one place. Empower your staff to take control of the conversations that need attention and let the AI handle most of the customer conversations automatically. No matter where your customers start their conversation, SMS, WhatsApp, Facebook, Telephony, or Instagram, you can engage with them from a central unified inbox.

    Analytics & insights

    Take advantage of our rich and powerful analytics and insights. Your business can benefit from insights on customer profiles, conversation channels your customers prefer, how frequently they engage with your business, their preferred services, their favorite stylists, etc. You can also find information on how many appointments are being made, cancelled, or rescheduled each month, the questions that are top of mind for your customers, etc.