Modern workforce constantly communicate with each other on a wide range of enterprise-grade communication tools to stay agile. They expect company services like help desk, HR desk, and employee engagement tools to keep pace with their needs and be available to them all the time.
Precious time of HR executives and IT support teams is lost in answering common questions on a range of topics. Most of these are lost in private emails, serving no value to other employees with similar questions. AI-based deep Q&A can find relevant, up-to-date answers from large knowledge bases of similar questions helping to improve AI algorithms that constantly learn from employee queries, thus creating a vast information pool.
Unify all your support desk conversations in one place. Free up your staff to attend to conversations that need their attention and let the AI bot handle most of the conversations automatically. No matter where your users start the conversation, SMS, WhatsApp, Facebook, Telephony, or Instagram, you can engage with them from a central unified inbox.
Take advantage of our rich and powerful analytics and insights. Your function can benefit from insights on user profiles, most preferred conversation channels for your users, how frequently they engage with the bot, the number of issues successfully resolved by the bot, how satisfied your users are with the bot, etc. You can also find information on the number of tickets created using the bot, the questions that are top of mind for your users, etc.