Delightful employee support 24/7 powered by conversational AI
Modern workforce constantly communicate with each other on a wide range of enterprise-grade communication tools to stay agile. They expect company services like help desk, HR desk, and employee engagement tools to keep pace with their needs and be available to them all the time.
Pre-Packaged Conversation Modules
IT, HR & Other Function Policies
IT, HR & Support Help Desk
Employee Workflows
Employee Surveys
Employee Engagement
Employee Onboarding
Custom workflows
Create and deploy a range of custom workflows to address employee needs on diverse enterprise services such as leave application, benefits enrolment, IT service requests, tax form requisition, employee feedback forms, etc.
Deep Q&A
Precious time of HR executives and IT support teams is lost in answering common questions on a range of topics. Most of these are lost in private emails, serving no value to other employees with similar questions. AI-based deep Q&A can find relevant, up-to-date answers from large knowledge bases of similar questions helping to improve AI algorithms that constantly learn from employee queries, thus creating a vast information pool.
Channels
SMS
There are over 5 billion text messages users globally. Text messages have 95% open rates and over 45% users respond to branded content
Slack
Slack is used by millions of businesses to connect and communicate - Rapidly deploy a slack support bot for your group
Email is the dominant asynchronous channel in use today - Rapidly deploy an email support bot for your function
Telephony
Never miss a customer call again. Let your AI-based automated telephony assistant respond to all your customers
Alexa
Over 100M Alexa devices have been bought globally and over 100K products have Alexa integrated into them
Microsoft Teams
Teams is used by millions of businesses to connect and communicate - Rapidly deploy a Teams support bot for your group
Omni-channel inbox
Unify all your support desk conversations in one place. Free up your staff to attend to conversations that need their attention and let the AI bot handle most of the conversations automatically. No matter where your users start the conversation, SMS, WhatsApp, Facebook, Telephony, or Instagram, you can engage with them from a central unified inbox.
Analytics & insights
Take advantage of our rich and powerful analytics and insights. Your function can benefit from insights on user profiles, most preferred conversation channels for your users, how frequently they engage with the bot, the number of issues successfully resolved by the bot, how satisfied your users are with the bot, etc. You can also find information on the number of tickets created using the bot, the questions that are top of mind for your users, etc.