Never miss a customer call
Engage your customers in delightful conversations.
As a small business owner, it is a constant struggle to juggle several tasks while ensuring every call from customers is attended to and that each customer is served well. Your AI assistant can attend to your customers 24/7, 365 days a year on messaging channels, voice assistants, and telephone calls.
It can answer their questions, qualify leads and enquiries, provide product support, attend to service requests, get feedback on products and services, and much more!
Pre-Packaged Conversation Modules
Custom Conversation Flows
Design custom interactions for premier customers and new customers and create a unique interaction experience for each of your processes
Conversational Forms
Take service requests, qualify leads, help customers register for warranty, check warranty status, log support calls, raise tickets, etc.
Latest Product Information
Share rich product information with users. Use image cards to showcase products and services and make information actionable
Answers
Answer consumer queries on products, pricing, services, warranty, availability, store locations, store hours, etc.
Consultations & Suggestions
Engage with customers and make intelligent recommendations, helping them choose options that are best suited to their needs
Feedback & Surveys
Collect valuable feedback from customers through conversational interactions and get them to engage in your surveys
After-hours call redirection
Worry no more about losing business or poor service or lost productivity outside regular hours when your front desk staff are busy tending to in-store tasks. Your AI receptionist will attend to your customers on call or through texts after prompting them to switch to text messaging to have their requests addressed.
Human-like help desk conversations
Artificial intelligence-powered automated conversations on voice and text channels will attend to your customers 24/7 and engage with them in flexible, personalized conversations to delight them.
Omni-channel inbox
Unify all your front desk conversations in one place. Empower your staff to take control of the conversations that need their attention and let the AI bot handle most of the conversations automatically. No matter where your customers start their conversation, SMS, WhatsApp, Facebook, Telephony, or Instagram, you can engage with them from a central unified inbox.
Analytics & insights
Take advantage of our rich and powerful analytics and insights. Your business can benefit from insights on customer profiles, conversation channels your customers prefer, commonly asked questions, product or service enquiries, etc. You can also find information on business leads the bot generated while engaging with customers.
Channels
SMS
There are over 5 billion text message users globally. Text messages have 95% open rates and over 45% users respond to branded content
WhatsApp has over 2 billion users globally and over 5M businesses are using WhatsApp to interact directly with their customers
Facebook Messenger
Used by a billion users globally, with over 53% saying they are likely to converse with a business on Facebook Messenger
Telephony
Never miss a customer call again. Let your AI-based automated telephony assistant respond to all your customers in real time!
Alexa
Over 200M Alexa devices are in use globally and over 100K products have Alexa integrated into them
Google Assistant
Available on over a billion devices globally, Google Assistant is actively used by over 500M users across devices