At the risk of sounding a little vain, we’ll admit, much of our improvements this season is to do with looks. Function over form any day, but sometimes good form leads to better functionality. Oh also, Analytics now has a lot more to offer.
Much to see, download
and share with your team
All about performance: Gather insights and share
When scrutinizing your chatbot analytics, you will now work with a visually improved dashboard. We’ve laid out the details such that there is much you’ll grasp at a glance, and then swim into the depths, one insight at a time.
Deep dive into engagement metrics
On top of the detailed overview, you can now filter the engagement metrics such as the average time of sessions, the number of questions asked, the number of answered and unanswered queries, etc. to understand how your audience is engaging with the chatbot.
Tap into content insights
Analyze detailed information about each content module and download question-answer logs individually to determine the accuracy of your chatbot. You can also fine-tune your search using filters to understand how different user queries are being managed and find the most popular questions and categories across custom time ranges.
Further, you can also find out how well overlapping intents and unanswered queries are being handled using relevant suggestions. While responding to overlapping intents, the system considers the associated questions in your QA database and suggests all relevant tasks as options. And for unanswered queries, instead of only relaying the error message, it also suggests the most common tasks, thus encouraging users to continue the conversation. With these insights, you can get a good idea of how your chatbot is managing corner cases and tweak responses, if required, to perfect them.
Compile, download and share reports
Yes, an all-new Report section now sits in your dashboard from where you can export customized reports for all your engagement and content logs. In case of humongous data, simply start the report generation process, and go about your day. Your custom report will be ready to be downloaded when you’re back on the dashboard.
The menu gets a minimalist makeover
The chatbot UI is now visually more seamless. The new screen design has fewer outlines, allowing more breathing space, and improving legibility for end-users.
Improved chat interface on mobile
On mobile devices, if you have set the chatbot to open by default on the homepage, the chat interface will only occupy 50% of the screen space now. This allows for navigational ease and better visibility for the brand website.
All hail the icon library
While customizing the chatbot appearance, you can now import icons for common features directly from the icon library. All your icon sets will thus look visually uniform. You can also add any new icons to expand your personal library.
Rich chat popup!
We’ve got more ways to grab user attention when they land on your website! Introduce the all-new rich message pop-up to welcome users, briefly tell them how the chatbot can help, and prompt them to start a conversation.
New labels for feedback
Making conversation feedback more user-friendly, we now have a new “was this helpful” label along with the feedback icons, thumbs up and thumbs down. So following each question-answer response, users will now see both the icons as well as the label to share their experience.
Conduct quizzes more effectively
While conducting quizzes, you can now judge the performance of users on the entire quiz taken. The new function allows scoring and addition or subtraction of points to show final results.
