AI-powered client relationship platform for your salon, spa, and med spa
Respond to your clients on your website, by text, and by phone any time of the day. Use the power of generative AI to manage all customer requests, enhance your staff efficiency, grow your revenue, and enhance customer experience.
Front desk assistant to cover your phones 24/7 and more!
Never miss a call to book appointments, answer questions, and take callback requests through busy and off-hours. Seamlessly hand over follow-ups to staff, allowing them to focus on delivering top-notch experience to clients visiting you.
Grow your business with the best AI assistant on your website
Supercharge your website with a wellness smart assistant that manages appointments, answers questions, and fills forms, signing up new customers any time of the day, while being engaging, helpful, and conversational.
Trusted By
For Your Wellness Business
Be available 24X7 on all channels
Let clients reach you via website, by text, or by phone to manage appointments, get questions answered, or seek assistance
The best of AI and human staff
Get visibility of all interactions (web, phone, and text) to intervene when required, thus combining the best of AI and human staff
Automate your front desk
Capture, respond, and resolve all issues of your customers and prospects at the earliest, thus ensuring no request goes unattended
Customized for your business
Rapidly customize business details to schedule bookings online, and take requests for specialized services
Drive more bookings online
Convert website visitors into active customers through AI-guided conversations and forms with higher engagement
Transform your business
Get actionable insights from all client interactions on your website, phone, and text to transform your salon and spa operations
Platform features
Front Desk AI Co-pilot
Tailored for Salons, Spas & Med Spas
Omni-channel Inbox
Deep Insights
Ease of Deployment
Front Desk AI Co-pilot
Front Desk AI Co-pilot
- Interacts with clients on phone calls, SMS, and website
- Books, cancels, and reschedules appointments
- Answers questions about your business, services, and wellness domain
- Deeply trained in the beauty and wellness domain
Tailored for Salons, Spas & Med Spas
Tailored for Salons, Spas & Med Spas
- Integrates with all leading wellness management software – Meevo, Phorest, and others
- Syncs calendar for up-to-date scheduling information
- Schedule slots for routine services or request staff for specialized ones
Omni-channel Inbox
Omni-channel Inbox
- Have complete oversight of all customer conversations
- All conversations across text and voice are transcribed and consolidated in one place
- Each client interaction is labeled and assigned a status for prompt follow-up
- Respond to customers from a single interface to ensure nothing slips through
Deep Insights
Deep Insights
- Get actionable insights from all client interactions
- New client vs Existing client appointments
- Questions and requests from all customers
- Business growth month on month
- Areas of operational improvement
Ease of Deployment
Ease of Deployment
- No coding required
- Customize customer experience in minutes
- Test using a private version and deploy
- Works across phones, SMS, and website
- No specialist staff training required
For Your Customers
24X7 front desk assistance
Ability to manage appointments at their convenience; Eliminate long hold times and missed calls, while being convenient!
Flexible scheduling options
Clients can book approved slots for routine services or request staff for specialized ones on the web, by SMS or phone
Address questions & requests
Customer and prospect inquiries can be addressed and resolved quickly by the power of generative AI, any time of the day
Request callback
Clients can easily request help on personal or complex queries, notifying staff to respond to all such alerts at the earliest
Med spa consultation
Send automated and actionable alerts, forms, and reminders to make consultation formalities a breeze for your customers
Help with services and specializations
Wellness domain-trained AI helps customers using natural language phrases that map to your services and specializations
What Our Clients Say
* Monthly Data
0
+
Bookings & reschedules
0
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Conversations
$
1
K+
In revenue
1
+
Hours saved
Salons are as much about how the guests feel as they are about the services offered. At our salon, we always want to put customer comfort first. So when we noticed that many of our customers couldn’t reach us after business hours, we knew that something had to be done. As soon as we started using Concerto’s AI Front Desk Co-pilot, customers embraced it. More than 25% of our bookings on the platform actually are made after hours
Alexandra Schuler
Managing Partner
