Salon and Spa Archives – Concerto Making human like free form conversations a reality Thu, 11 Jan 2024 11:49:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.5 https://www.concerto.ai/wp-content/uploads/2021/05/concerto-icon-150x150.png Salon and Spa Archives – Concerto 32 32 Meevo – Best software to supercharge your Salon & Spa Business https://www.concerto.ai/meevo-best-software-to-supercharge-your-salon-spa-business/ Tue, 02 Jan 2024 07:50:57 +0000 https://www.concerto.ai/?p=16380 Meevo – Best software to supercharge your Salon & Spa business Meevo is a brand of Spa & Salon Software owned by Millennium Systems which was started by John Harms in 1987 with focus on providing technology solutions to Salon and Spa industry. Millennium Systems partnered with Serent Capital in 2021 to accelerate its growth. Meevo has […]

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Meevo - Best software to supercharge your Salon & Spa business

Meevo is a brand of Spa & Salon Software owned by Millennium Systems which was started by John Harms in 1987 with focus on providing technology solutions to Salon and Spa industry. Millennium Systems partnered with Serent Capital in 2021 to accelerate its growth. Meevo has various features to cater to the needs of your spa and salon business.

John Harms
John Harms

As a teenager John coded one of the first POS system for a salon called The Village Salon located in Tannersville, Pennsylvania. It was called “Salon Manager”. Over the years Meevo grew to provide technology solutions to Salon and Spa owners across United States. John also wrote AT&T Skynet Satellite Tracking software which was used by Super Bowl and other large events to book time on satellite transponders. John also loves to play drums from childhood.

Meevo Features

Meevo is a complete solution for managing your Salon and Spa. It can take care of Client Management, Business Operations and Marketing with ease. Since it is hosted on cloud, salon and spa owners don’t have to install any software on their side. Add-On business boosters to Meevo core software enable you to get extra functionality beyond what the core software provides.

Here are more details of features provided by Meevo

Business operations

  • Central Office – Simple interface to manage all your branches and locations from an integrated dashboard.
  • Register – Meevo POS (Point of Sale) system which makes it easier for Salon/Spa customers to pay for their services easily.
  • MeevoPay – All in one payment processing solution for Salon/Spa at low rates
  • Goals – Setting the right goals for employees is a key mechanism to ensure business growth and this can be tracked easily here.
  • Resource/Employee Management – Manage all the available resources (equipment as well as employees) to provide best experience to customers.
  • Inventory Management – it is important to manage stock of all the products used to deliver great service and efficient inventory management can be done by Meevo software.
  • Smart Centers and Reporting – Build simple dashboards and reports to evaluate health of your business in real time.
  • Security Controls – Meevo is HIPAA compliant and provides you all the means and mechanisms to keep your customer data safe and secure.
  • E-learning – this module ensure that you are able to train your new employees on how to use Meevo software stack in no time.

Client Management

  • Booking – Streamline all your bookings with Meevo Salon Booking Software. It also enables customers to cancel as well as reschedule their bookings.
  • Memberships – customer loyalty plays a very important role in increasing revenues and this module enables Salons & Spas to reconnect with their existing customers.
  • Contactless Experience – customers can check-in and check-out using their mobile device.

Marketing

  • Email marketing – send automated emails to your customers and understand how email campaigns are performing. Email contacts can be broken into multiple segments and send different communication to each segment using preloaded templates.
  • Local SEO – Meevo marketing suite enables you to improve your local SEO and increase traffic and business.
  • Review Management – helps in building a reputation for your business by requesting reviews from customers.
  • Listing Management – helps in managing online presence across diverse platform.
Automate Front Desk

Meevo Pricing

The pricing starts from 139$ per month for 5 professionals and goes all the way to 529$ for unlimited professionals. Check out more on pricing at Meevo Pricing page.

Meevo Pricing

Frequently Asked Questions

What Business Size does Meevo cater to?

Meevo is a perfect solution for any business size. It can work for single location as well as multi location Salons & Spas. It works well for businesses with franchise model also.

Can I login to Meevo from home?

Meevo is a cloud based software and you can login from any browser from anywhere.

Does Meevo have mobile app?

Meevo does not have mobile apps for Android or iOS but you can login to Meevo software from your mobile phone without having to install any software.

Does Meevo have a referral program?

Yes. Meevo has a referral program. More details about the program can be found here

How do I Supercharge Meevo with Artificial Intelligence?

Concerto provides solutions which can supercharge your Meevo with latest advances in Artificial Intelligence and provide a better experience for your customers.

  • Automate front desk operations.
  • Never miss after hours calls from your customers.
  • Omni channel software to provide support to customers across channels like telephony, website chatbot, Google Business Messaging, texting and many more.
  • ChatGPT like AI Assistant to have human like conversations with your customers without eating up bandwidth of your staff.
Automate Front Desk

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]]> Flourish your salon & spa business with AI chatbots https://www.concerto.ai/flourish-your-salon-spa-business-with-ai-chatbots/ Wed, 05 Jan 2022 13:32:22 +0000 https://www.concerto.ai/?p=11051 Flourish your salon & spa business with AI chatbots Salons have long upheld the escape-zone status. Apart from getting beauty treatments done, for most people, salon day means setting aside a good chunk of their day while looking forward to a relaxing self-pampering session. Or this was true at least till a few years ago. […]

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Flourish your salon & spa business
with AI chatbots

Salons have long upheld the escape-zone status. Apart from getting beauty treatments done, for most people, salon day means setting aside a good chunk of their day while looking forward to a relaxing self-pampering session. Or this was true at least till a few years ago. But the times they are a-changin’ and customers in the era of 5-second skippable ads would rather book an appointment when the thought arises than walk into a salon and flip through the pages of an outdated magazine while waiting for a chair to free up. It is these fast-paced, time-constrained beavers that today’s salons and spas must catch up with

Well, there’s good news! Multiple salon surveys of recent years have established, given a choice, over 60% of customers would book an appointment online. That being so, what’s holding them back? An experience that feels more cumbersome than waiting at one end of a line to catch hold of a help desk staff to make a booking. Thanks to the wonders of technology, today, as a salon owner, you can employ AI-powered solutions to meet this and other challenges head-on to get the most out of your business.

So, what’s all the jazz about AI, you ask? Agreed, artificial Intelligence is quite a mouthful and if you’re thinking AI = robots, you’re not wrong. But instead of life-sized robots serving refreshments at your salon, we’re talking about much smaller bots on any platform you use to communicate with your customers; simplifying your processes and helping customers make better choices.

This means your customers no longer have to scour through your website to find information. Instead they can ask Alexa about your latest deals, chat with your WhatsApp bot to book an appointment, or tell your website conversational assistant to reschedule their appointment. That’s like hanging an “open” sign on your salon door 24/7.

How AI can help meet
the demands of today’s customers

The generation that never sleeps tag has taken a whole new meaning with 24/7 shopping and food delivery, and flexible remote working schedules. Technology has showered us with wild possibilities and it wouldn’t be prudent to let them pass.

AI helps salon owners like you expand on those possibilities by allowing you to be present in any channel, or communication platform, be it text or voice based, at any point in time. This isn’t rocket science, and sometimes it’s as simple as adding on to your existing platforms — so here’s the lowdown.

01

Streamline the content of your website
through a conversational assistant.

This way, your customers have better access to all the information you already have. They can simply frame questions or phrases in natural language, like they would while chatting with a friend, to find specific and relevant information. Further, you can add search functionality or enlist top FAQs right on the homescreen of your chat interface to guide them better.

02

Integrate a virtual assistant with
your WhatsApp for Business portal.

Because whether we like it or not, convenience is the name of the game and WhatsApp is where your customers are at. It’s a big step to allow them to text you at any time they choose. It’s also a hassle. With an AI assistant, your customers can get the support they need without you having to hire a staff for the purpose.

03

Get a voice agent to handle
your telephonic conversations.

It not only takes away the misery of missed calls, you can also set it up to transfer calls to your staff when customers specifically request for it. The voice agent can take over multiple repetitive tasks like booking management, answering FAQs, service suggestions, confirming booking status, etc. This allows you to engage your front desk staff in more critical tasks while being open to phone calls 24/7.

04

Automate communication
via your existing SMS channel.

SMS is the gateway to the inbox of your most loyal customer base. Use this advantage to expand your reach beyond booking intimation and promotions. With the AI SMS agent, you can convert it into an efficient two-way channel that enables your customers to ask questions and make appointments even when they have no internet access. You can also reroute customers reaching you via calls to the SMS channel.

05

Establish your presence
on smart speakers.

Because voice conversations come naturally to us. According to a recent study, 71% of customers would rather speak to a smart assistant than type a request while browsing for a product or service. An easy user experience is a good user experience which inturn increases loyalty and converts more customers. Serve them on a channel they most prefer.

How AI helps you make
more meaningful decisions

While helping your customers make smart choices, the AI assistant also collects a whole lot of data that can give insights on what is working for you and what isn’t. Is there a particular question that every 3rd customer is asking? Are some services picking up at certain times of the month? What is bringing your most loyal customers back? Which channel do your customers love the most? These insights will help you tweak the content your AI assistant shares and even support your decisions about specific services you offer at your salon and spa.

AI has arrived in the salon and spa space and it’s here to stay. What’s more? It brings a whole range of possibilities that you can explore and experiment with. Ready to make the plunge? We, at Concerto AI, have just the right tools to get you started and support your journey. Reach us to request a demo!

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]]> Drive Better Business Outcomes For Salons With AI-Powere… https://www.concerto.ai/driving-better-business-outcomes-for-premier-salons-with-ai-powered-conversations/ Tue, 21 Dec 2021 11:22:38 +0000 https://stage.concerto.ai/?p=10644 Drive Better Business Outcomes For Salons With AI-Powered Conversations The rush hour at a salon is a bit like the Irish party scene in the Titanic. An overwhelming crowd is in attendance. There are unexpected walk-ins. The air is filled with excitement and high expectations. It’s all-hands-on-deck catering to guests, answering their queries, and helping […]

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Drive Better Business Outcomes
For Salons With AI-Powered Conversations

The rush hour at a salon is a bit like the Irish party scene in the Titanic. An overwhelming crowd is in attendance. There are unexpected walk-ins. The air is filled with excitement and high expectations. It’s all-hands-on-deck catering to guests, answering their queries, and helping them achieve their dream look.

As you walk a client through a service, your front desk staff juggles between new walk-ins and the phone, where the latter goes unanswered a few times. While your visiting guests might be impressed with your calm demeanor, you, as the captain of the ship, know exactly what is going on and how your crew is managing the balancing act.

And yet, every missed call is a lost business opportunity. Even if only 50% of your calls convert, 10 missed calls a day means a minimum of 150 lost clients a month! Add to it the bad taste you leave in a prospect’s mouth by seeming to be unavailable. That need not be the case. Manage your rush hours efficiently by making it all about your in-salon guests while also being available to callers and prospects with automated omnichannel solutions. Say hello, Concerto!

Free your front desk staff of
repeated tasks

Your front desk staff could get your guests excited about seasonal packages while welcoming them, sign them up for memberships and loyalty programs, or remind them about your rewards program while processing the bills, if only they weren’t occupied, repeating on the phone for the 10th time in an hour that you’re open on Sundays.

Automate your front desk conversations with an AI assistant who can do that and more. Involve your staff in core services such as haircuts, facials, pedicures, etc. while your assistant handles appointment booking and rescheduling, answers commonly asked questions, shares service-related information, supports guided selling, and makes intelligent service suggestions. What’s more, the assistant can also accomplish complex tasks like qualifying leads with the help of sector-specific proprietary features such as Concerto Suggestor, Concerto Lead Qualifier, etc.

Automating repeated tasks will not only help your staff make more valuable contributions,
it also assures superior customer service which in turn leads to increased
customer loyalty and better business outcomes.

Be open to early risers
and night owls

Booking a salon appointment is sometimes an act of impulse. But more often, the thought pops up when people have time to spare after their daily routines. Give your customers the freedom to book an appointment whenever they want. Your always-on AI assistant can walk them through the booking process while answering queries and making service suggestions most suited for them. It will also remember registered members, saving them the effort of entering requisite details all over again.

Meet your customers in their turf

Your website might be a treasure trove of helpful information detailing your services and expertise, but it may not come in handy for a busy-bee with specific requirements. In a world of disappearing snaps and double taps, you should be able to provide your customers a simple booking process while instantly clearing their doubts. And be where they are. Concerto’s omnichannel solutions can set up your presence on WhatsApp, Facebook, SMS, voice assistants, or even as an intelligent assistant on your website.

Your customers can reach out to you from their preferred channel, where your AI assistant engages them and only transfers the conversation to your support staff when specifically requested for.

Additionally, manage your interactions on all channels at one place via an integrated inbox that is responsive and easy to use. You can analyse conversations and get insights about your most popular channels, common complaints and queries, etc. to make better business decisions.

Get set to expand your possibilities

Deployed at a cross section of premier spas, med spas, and salons, the preliminary results of Concerto’s solution validate its ability to enable better customer service and improve business outcomes as evidenced by a steady increase in bookings. Automated interactions have allowed business owners to expand coverage outside working hours, helping them achieve rapid ROI while supporting ongoing changes to the content without significant effort or cost. Concerto is constantly at work, fine tuning its solution and scaling it to hundreds of locations and eventually to a wider Beauty and Wellness market. Get more from your business, Irish party scene or not.

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