Voicebots and their growing role in shaping the customer experience Imagine being in an emergency and calling a friend only to be told “this caller is busy, please try again later” over and over again. Instant loss of trust. The…
Supercharge your customer engagement with conversational AI All businesses have one ultimate goal: happy customers. Oh, did you say “revenue?” Well, we can both agree that happy customers = more revenue without resorting to Sherlockian deductions. What’s not up for…
Personality, the icing on the cake for a well-designed chatbot From repeating hard-coded responses to answering profound questions like “why do blue m&ms taste better,” virtual assistants have come a long way. To many, chatbots are now an integral part…
5 Mistakes Businesses Commit While Setting Up a Support Assistant Organizations across industries are embracing automated chatbot solutions aka support assistants or virtual assistants. It helps them simplify the customer support process and drive remarkable business outcomes. Working closely with…